Once I have placed my order, how long will it take for the parcel to be dispatched?

We usually need one day to prepare your order before dispatch.

Which warehouse should I choose before placing the order?

Our warehouses are located in the EU, USA, Japan, UK, and China for maximum delivery efficiency. You can select the nearest warehouse location to place your order.

How many days will it take for the shipping?

1. Warehouse in EU can only ship item to customers in EU countries, delivery will be finished within 1-6 days.
2. Warehouse in USA can only ship item to customer in United States of America, delivery will be finished within 1-4 days.
3. Warehouse in Japan can only ship item to customer in Japan, delivery will be finished within 1-4 days.
4. Warehouse in UK can only ship to customers in UK, delivery can be made within 1-3 days.
5. Warehouse in China can ship worldwide. Delivery is possible in about 3-12 days, except for Russia and some remote countries or regions.

Are there shipping charges for repeated delivery, rejected packages, or returned packages without reason?

Yes. The recipient will be responsible for additional delivery charges if the delivery failure is caused by the recipient. Shipping charges for product returns due to order cancellation or package refusal after goods have been shipped are at the recipient's expense and will be deducted from the refund. Delivery charges for unwarranted returns are the responsibility of the customer and will be deducted from the refund.

Do I need to pay for the delivery?

For orders over $130, we offer free delivery service except for remote countries and regions. Delivery charges for orders under $130 will be displayed at checkout after you enter the delivery address.

Does CHUWI ship to distant countries and regions?

Yes, CHUWI will ship orders worldwide. However, customers in remote areas may experience a 1-2 day delay in receiving their order.