What should I do if my payment failed?

If your online payment failed, you can take the following steps:
1. Check your payment information: Make sure you have entered all payment details correctly, including card number, expiration date, security code, and billing address.
2. Contact your bank or payment provider: If you are certain that the payment details are correct, contact your bank or payment provider to inquire about the issue. Sometimes, a payment may be declined due to insufficient funds or a temporary hold on your account.
3. Try an alternative payment method: If your payment fails repeatedly, try an alternative payment method such as a different credit card or PayPal.
4. Wait and try again: Sometimes payment failures can be temporary, so you can try again later or wait until the issue is resolved.

Can I cancel my order?

If your order has not been shipped, you can cancel your order by contacting store@chuwi.com. Please note that due to the time difference between countries, we cannot guarantee that the cancellation will be successful. If your order has been dispatched, it cannot be cancelled.

Do I have to pay customs duty?

Orders shipped from China warehouses are subject to the following customs policy.
The price of our products shown to customs is only $80-$120 to save you customs duty.
For example, if you need to pay 2% tariff according to your law, it will be calculated according to our customs clearance price. ($120-a)*2% (If you need to declare the normal amount, please make a note when you place your order.

How to use a coupon code?

Copy the code and you can use it at checkout.